How do I contact support?
We're a small, focused team and we read every message ourselves.
Best channels
- Contact form — /en/contact. Fastest way to reach us for general questions, billing issues, and bug reports. Responses typically within one business day (Europe/Zurich working hours).
- In-app chat assistant — accessible from the header, it can answer most product questions instantly using your own data and the help center content.
- Help center — you're reading it. Most workflow questions have a dedicated article here; the sidebar search is the quickest way in.
What to include in a support request
To get a useful answer on the first reply, please include:
- The site (domain) you're asking about.
- The page or feature where you're seeing the issue (a URL is ideal).
- A screenshot if anything visual looks wrong.
- The time (approximate is fine) when the issue occurred — this helps us pull the right logs.
Feature requests
We genuinely want them. Send via the contact form with the subject "Feature request" and describe the outcome you're trying to achieve, not just the feature. Real use cases shape the roadmap.
Security and compliance
For GDPR data requests, security disclosures, or DPA-related questions, use the contact form and mark it as Legal / Compliance. See also the Data Handling and GDPR pages.