Cancel a Subscription
You can cancel at any time. There is no minimum contract period and no cancellation fee.
How to cancel
- Go to Settings → Billing
- Click Manage Billing to open the Stripe Customer Portal
- Select Cancel Plan
- Confirm the cancellation
Your subscription remains active until the end of the current billing period. You retain full access until then.
What happens after cancellation
| Timeline | What happens |
|---|---|
| Immediately | Nothing. You keep full access until the billing period ends. |
| End of billing period | Paid features and higher quotas are suspended. |
| 30 days after cancellation | Your data becomes inaccessible from the app. |
| After 30 days | Data may be permanently deleted from active storage. |
Data export before canceling
Before you cancel, we strongly recommend exporting your data:
- Prompts — export from Settings → Sites → [site] → Prompts
- Metrics — download reports from the Reports page
- Site configuration — note your competitor list, cities, and brand aliases
Once your subscription ends, you can still log in but only within free-trial limits (1 website, 10 prompts).
Reactivating
If you change your mind, you can reactivate by subscribing to any plan from Settings → Billing. Your historical data is restored if you reactivate within the 30-day retention window.
Switching to a lower plan instead
If you are canceling because of cost, consider downgrading to the Local plan instead. Downgrading preserves all your data while reducing monthly spend. See Upgrade or downgrade for details.